Contact information

We are happy to help with questions about our products, orders, delivery, returns and refunds.

If you need assistance, please contact us using the details below.

Company Details

Store Name: Chytří Domácí Pomocníci
Company Name: VK Spedo s.r.o.
Company Identification Number (IČO): 088 76 746
VAT Identification Number (DIČ): CZ08876746

Contact Details

Email: chytridomacipomocnici@gmail.com
Telephone: +420 702 346 959

Business Address

VK Spedo s.r.o.
Jiráskova 283
411 13 Třebenice
Czech Republic

Please note that this is our business address. We operate exclusively as an online store and do not have a physical retail shop open to customers.

Customer Support

You can contact us regarding:

•    Product information and availability.

•    Order status and delivery.

•    Payment questions.

•    Returns and refunds.

•    Damaged or defective products.

•    Complaints and other customer service matters.

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

Shipping Information

We deliver to the Czech Republic, countries within the European Union and Ukraine.

•    Czech Republic: CZK 430.

•    European Union: CZK 730.

•    Ukraine: CZK 730.

•    Free standard shipping on eligible orders of CZK 15,000 or more.

Orders are normally processed within up to 3 business days. Estimated delivery is up to 5 business days within the Czech Republic and up to 9 business days within the European Union and Ukraine, after dispatch.

Please consult our Shipping Policy for further details.

Returns and Refunds

Consumers generally have 14 days from receiving their goods to exercise their statutory right to withdraw from an online purchase, subject to applicable legal exceptions.

For return instructions or refund enquiries, please email chytridomacipomocnici@gmail.com.

Please review our Return and Refund Policy before sending a product back.

Online Store

Our online store is operated through Shopify. Orders and payments are handled online using the payment methods available at checkout.

We do not operate a physical retail store.

Thank you for choosing Chytří Domácí Pomocníci. We appreciate your business and look forward to assisting you.