Privacy policy
Last updated: 1 October 2026
1. Introduction
This Privacy Policy explains how VK Spedo s.r.o., operating under the trading name Chytří Domácí Pomocníci (“we”, “us” or “our”), collects, uses, stores and protects your personal data when you visit or make a purchase through our online store.
We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (GDPR), applicable Czech data protection legislation and other relevant laws.
2. Data Controller
The controller responsible for your personal data is:
Company name: VK Spedo s.r.o. Trading name: Chytří Domácí Pomocníci Registered address: Jiráskova 283, 411 13 Třebenice, Czech Republic Company Identification Number (IČO): 088 76 746 VAT Identification Number (DIČ): CZ08876746 Email: chytridomacipomocnici@gmail.com Telephone: +420 702 346 959
For any questions about this Privacy Policy or the processing of your personal data, please contact us using the details above.
3. Personal Data We Collect
Depending on how you interact with our online store, we may collect the following categories of personal data:
3.1 Information You Provide
When you place an order, contact us or subscribe to marketing communications, we may collect:
• First and last name.
• Billing and delivery address.
• Email address.
• Telephone number.
• Order details and purchase history.
• Information you provide when contacting customer support.
• Marketing preferences and consent records, where applicable.
3.2 Payment Information
Payments are processed through Shopify Payments and the payment methods available at checkout, such as Visa and Mastercard.
Payment information is handled by the relevant payment service providers. We may receive transaction confirmations, payment status and limited payment-related information necessary to manage your order.
We do not intend to store complete payment card numbers or card security codes on our own systems.
3.3 Technical Information
When you visit our online store, certain technical information may be collected by Shopify or other service providers, depending on your settings and interactions with the website. This may include:
• IP address.
• Browser and device information.
• Website usage information.
• Date and time of visits.
• Cookies and similar technologies.
The information collected depends on the technical configuration of the store and your cookie preferences.
4. Purposes and Legal Bases for Processing
We process personal data only where an appropriate legal basis applies.
|
Purpose |
Legal basis |
|
Processing and fulfilling orders |
Performance of a contract |
|
Receiving payments and issuing refunds |
Performance of a contract and compliance with legal obligations |
|
Delivering products |
Performance of a contract |
|
Customer service and order-related communication |
Performance of a contract or legitimate interests, depending on the circumstances |
|
Accounting, tax records and compliance |
Legal obligation |
|
Handling complaints and legal claims |
Legal obligation or legitimate interests, as applicable |
|
Sending direct marketing emails |
Consent or another legally permitted basis, where applicable |
|
Website security and fraud prevention |
Legitimate interests or legal obligations, as applicable |
|
Non-essential cookies and analytics, where used |
Consent where required by law |
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. How We Use Your Personal Data
We may use your personal data to:
• Process and confirm orders.
• Arrange delivery to your address.
• Process payments, cancellations and refunds.
• Communicate about purchases and delivery.
• Respond to questions and complaints.
• Manage product returns and claims concerning defective goods.
• Maintain accounting and legally required business records.
• Protect our store against fraud, misuse and security incidents.
• Send marketing communications where legally permitted.
• Comply with applicable legal requirements.
We do not sell your personal data to third parties.
6. Marketing Emails
We may send promotional emails about products, offers and updates where we have an appropriate legal basis to do so.
Providing an email address during checkout does not, by itself, automatically constitute consent to receive marketing communications.
Where consent is required, we will request it separately. Where applicable law permits marketing to existing customers without separate consent, we will comply with the relevant legal conditions, including providing a clear and free opportunity to object.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at chytridomacipomocnici@gmail.com.
Unsubscribing from marketing emails does not prevent us from sending essential messages relating to your orders, payments, deliveries or legal rights.
7. Shopify and Other Service Providers
Our online store is hosted on Shopify, which provides the e-commerce platform used to display products, manage orders and support store operations.
Shopify and other service providers may process personal data on our behalf or for purposes described in their own privacy documentation, depending on the services used and their respective roles.
We may share relevant personal data with:
• Shopify and its relevant service providers.
• Payment processors involved in completing transactions.
• Delivery personnel and logistics providers.
• Manufacturers or authorised service centres where necessary to handle a product complaint or arrange a repair.
• Accounting, legal and professional advisers where necessary.
• Public authorities where required by law.
We share only information reasonably necessary for the relevant purpose, subject to applicable legal requirements.
For more information about Shopify's privacy practices, please consult Shopify's official privacy documentation.
8. International Data Transfers
Some service providers supporting our online store may process personal data outside the European Economic Area.
Where personal data is transferred to a country that does not benefit from an applicable adequacy decision, we will rely on an appropriate transfer mechanism where required, such as Standard Contractual Clauses, together with any additional safeguards required by law.
Further information about relevant international transfers may be available from the applicable service provider.
9. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including fulfilling orders, handling complaints, complying with legal obligations and establishing or defending legal claims.
Different categories of information may be retained for different periods.
Accounting and tax records are retained for the periods required by Czech law. Order and transaction records may also need to be retained for legal, regulatory and dispute-resolution purposes.
Marketing data is retained until you withdraw consent or object to the relevant processing, unless another lawful basis for retaining limited information applies.
When personal data is no longer necessary, we will delete it or otherwise handle it in accordance with applicable law.
10. Cookies and Similar Technologies
Our online store uses cookies and similar technologies to support its operation and, depending on the configuration, to remember preferences, measure website performance or support marketing activities.
Cookies may include:
• Strictly necessary cookies: required for essential store functions, such as shopping cart and checkout operations.
• Preference cookies: used to remember selected settings.
• Analytics cookies: used to understand how visitors interact with the website, where enabled.
• Marketing cookies: used for advertising-related purposes, where enabled.
Non-essential cookies and similar technologies will be used only with consent where required by applicable law.
You can manage your preferences through the cookie consent interface available on our website, where provided, and through your browser settings.
Disabling certain cookies may affect some website functions.
The exact cookies used depend on Shopify's technical requirements and the additional services enabled in our store.
11. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
If a personal data breach occurs, we will take the steps required by applicable data protection law.
12. Your Data Protection Rights
Subject to applicable law and the circumstances of the processing, you may have the right to:
• Access: obtain confirmation of whether we process your personal data and request a copy.
• Rectification: request correction of inaccurate or incomplete information.
• Erasure: request deletion of personal data where the legal conditions are met.
• Restriction: request restriction of processing in certain circumstances.
• Data portability: receive certain personal data in a structured, commonly used and machine-readable format.
• Object: object to processing based on legitimate interests and object at any time to direct marketing.
• Withdraw consent: withdraw consent where processing is based on consent.
• Lodge a complaint: submit a complaint to the competent supervisory authority.
To exercise your rights, contact us at chytridomacipomocnici@gmail.com.
We may need to verify your identity before responding. Some requests may be limited where an exception or legal obligation applies.
13. Right to Lodge a Complaint
If you believe that your personal data has been processed unlawfully, you may contact the Czech supervisory authority:
Office for Personal Data Protection (Úřad pro ochranu osobních údajů)
Website: https://uoou.gov.cz/en
You may also have the right to lodge a complaint with another competent supervisory authority in accordance with applicable law.
14. Children's Privacy
Our online store is intended for general consumers and is not specifically directed at children.
We do not knowingly collect children's personal data beyond what is necessary and legally permitted in connection with an order or the operation of the store.
If you believe that a child has provided personal data inappropriately, please contact us so that we can review the situation.
15. Third-Party Websites
Our website may contain links to third-party websites, including manufacturers' websites and payment service providers.
We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal data.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, technology, service providers or legal requirements.
The latest version will be published on our website with the updated revision date.
17. Contact Us
For questions, requests or concerns about this Privacy Policy or your personal data, please contact:
Chytří Domácí Pomocníci VK Spedo s.r.o. Jiráskova 283 411 13 Třebenice Czech Republic
Email: chytridomacipomocnici@gmail.com Telephone: +420 702 346 959