Shipping policy
Last updated: 1 October 2026
1. Shipping Destinations
Chytří Domácí Pomocníci, operated by VK Spedo s.r.o., delivers orders to the following destinations:
• Czech Republic.
• Countries within the European Union.
• Ukraine.
We do not currently offer delivery to other destinations unless they are expressly made available at checkout.
All orders are placed through our online store. We do not operate a physical retail store.
2. Delivery Method
We arrange deliveries through our own delivery service.
Delivery availability depends on the destination and the delivery address provided at checkout.
Customers must provide a complete and accurate delivery address, including a valid telephone number and email address where requested.
If additional information is required to complete delivery, we may contact the customer using the details provided with the order.
3. Order Processing Time
Orders are normally processed within up to 3 business days after successful payment confirmation.
Order processing includes reviewing the order and preparing the products for dispatch.
Processing times may be affected by public holidays, unusually high order volumes, product availability or circumstances beyond our reasonable control.
We will contact you if a significant issue affects the processing of your order.
4. Estimated Delivery Times
Our standard delivery estimates are:
|
Destination |
Estimated delivery time |
|
Czech Republic |
Up to 5 business days |
|
European Union |
Up to 9 business days |
|
Ukraine |
Up to 9 business days |
These delivery estimates are calculated in business days. Business days generally exclude weekends and public holidays.
Delivery times are estimates and may vary due to weather conditions, customs procedures, public holidays, delivery disruptions or other circumstances beyond our reasonable control.
The order processing period is separate from the delivery period. Unless expressly stated otherwise, the delivery estimate begins after the order has been processed and dispatched.
We will make reasonable efforts to deliver orders within the stated timeframes and will inform customers of significant delays where appropriate.
Any mandatory legal delivery deadlines remain applicable.
5. Shipping Costs
The standard shipping charges are:
|
Destination |
Shipping cost |
|
Czech Republic |
CZK 430 |
|
European Union |
CZK 730 |
|
Ukraine |
CZK 730 |
The applicable shipping charge will be displayed at checkout before the order is placed.
All shipping charges are stated in Czech koruna (CZK).
6. Free Shipping
We offer free standard shipping on eligible orders with a total order value of CZK 15,000 or more.
The free shipping threshold applies to all destinations we serve: the Czech Republic, European Union countries and Ukraine.
Free shipping applies to standard delivery only unless expressly stated otherwise.
The final shipping charge or free shipping eligibility will be displayed at checkout before payment.
7. Delivery to the European Union
For deliveries within the European Union, applicable taxes and any other charges will be handled in accordance with the relevant rules and the information displayed at checkout.
Delivery times may vary depending on the destination and local delivery conditions.
Customers should ensure that the delivery address and contact details are correct before submitting an order.
8. Delivery to Ukraine and Customs Charges
Orders delivered to Ukraine may be subject to import duties, taxes, customs clearance fees or other charges imposed by the relevant authorities.
Unless otherwise expressly stated at checkout or required by applicable law, the recipient is responsible for paying import charges legally payable by the recipient.
Customs procedures may cause delays beyond the estimated delivery time.
Customers are responsible for providing any information reasonably required for customs clearance and should familiarise themselves with the import requirements applicable to their destination.
9. Tracking and Delivery Updates
Where tracking or delivery updates are available through our delivery service, we will provide the relevant information using the contact details supplied with the order.
If you have questions about the status of your order, please contact us at:
Email: chytridomacipomocnici@gmail.com Telephone: +420 702 346 959
Please include your order number so that we can identify your purchase and assist you more efficiently.
10. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you notice an error in your delivery address, contact us as soon as possible.
We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes will be possible once the order has been processed or dispatched.
If delivery fails because incorrect information was provided, we will contact you where reasonably possible to discuss the available options.
Any additional charges will be handled in accordance with applicable law and the circumstances of the delivery.
11. Delayed, Missing or Damaged Deliveries
If your order has not arrived within the estimated delivery period, please contact us so that we can investigate.
If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number and, where available, photographs of the packaging and damaged product.
We will review the situation and explain the next steps.
Nothing in this policy limits your statutory rights concerning delivery, damaged goods or products that do not conform to the contract.
Where mandatory law requires a particular delivery deadline or remedy, that requirement takes precedence over any estimate in this policy.
12. Risk During Delivery
For consumer purchases, the risk of loss of or damage to goods generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
An exception may apply where the consumer independently commissions a carrier that was not offered by the seller.
Nothing in this policy limits any mandatory consumer protection rights.
13. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at chytridomacipomocnici@gmail.com.
We will inform you whether cancellation is possible at that stage.
If the order has already been dispatched, you may still have statutory cancellation or withdrawal rights under applicable consumer law.
Any refund will be processed in accordance with the applicable law and our Return and Refund Policy.
14. Contact Information
For questions about shipping, delivery costs or the status of an order, contact:
Chytří Domácí Pomocníci VK Spedo s.r.o. Jiráskova 283 411 13 Třebenice Czech Republic
Email: chytridomacipomocnici@gmail.com Telephone: +420 702 346 959